Privacy Policy

Last Updated: June 19, 2026

Welcome to Hope Voice Chatroom (“Hope”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our application and services.

By using Hope Voice Chatroom, you agree to this Privacy Policy.

1. Information We Collect

1.1 Account Information

When you create an account, we may collect:

Username
User ID (UID)
Email address
Phone number
Profile photo
Gender (optional)
Date of birth (optional)

1.2 Device Information

We may collect:

Device ID
Device model
Operating system
IP address
App version
Network information

1.3 Voice Chat and Room Data

When using voice rooms, we may collect:

Room participation data
Mic activity
Room history
Messages and reports
Moderation logs

We do not permanently store private voice conversations unless required for safety, abuse prevention, moderation, security, or legal obligations.

1.4 Payment and Wallet Information

If you purchase coins, gifts, VIP features, or use wallet-related features, we may collect:

Transaction history
Recharge records
Gift records
Withdrawal requests

Payment information is processed securely through third-party payment providers. We do not store sensitive payment card or banking details on our servers.

1.5 Photo and Media Access

Hope Voice Chatroom only accesses photos or media files that a user explicitly selects for profile pictures, reports, room images, or other user-initiated actions. The app does not access, collect, scan, or store all photos or videos on a user's device.

2. How We Use Your Information

We use your information to:

Create and manage accounts
Provide voice chat services
Improve app performance
Prevent fraud and abuse
Moderate rooms and users
Send notifications and updates
Process payments and rewards
Maintain platform security

3. User Safety and Moderation

To keep Hope safe:

We may review reports and moderation activities
Harmful, abusive, illegal, or inappropriate content may result in suspension or bans
Device bans and IP bans may be applied for severe violations
Moderation logs may be retained for safety and abuse prevention

4. Notifications

We may send:

Official announcements
Room notifications
Event notifications
Security alerts
App update notifications

Users can manage notification settings inside the app where available.

5. Sharing of Information

We do not sell your personal data.

We may share limited information:

With payment providers
With service providers used to operate the app
With legal authorities if required by law
To protect platform security, users, and our legal rights

6. Data Security

We use reasonable security measures to protect your data, including:

Secure databases
Encrypted connections
Authentication systems
Access control for admins

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain user data only as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce policies, prevent fraud and abuse, and maintain platform security.

8. Account Deletion

Users may permanently delete their account from the app settings or request deletion by contacting us at the support email below.

Upon deletion, personal information will be removed or anonymized, except where retention is required by law, fraud prevention, security investigations, dispute resolution, or enforcement of our policies.

9. User Rights

You may:

Update your profile
Delete your account
Request account data removal
Report abuse or impersonation

Support Email: admin@lovesetu.fun

10. Children's Privacy

Hope Voice Chatroom is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

11. Third-Party Services

Our app may use third-party services such as:

Firebase
Google Sign-In
Payment gateways
Analytics providers
Cloud hosting providers

These services may collect information according to their own privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted inside the app or on our official website.

13. Contact Us

Hope Voice Chatroom Support

Email: admin@lovesetu.fun